Technology can be confusing sometimes, it’s so complicated that we get frustrated from trying to figure out something on our own, like how to find an option or turn off another, Visio TVs have been around for some time now and people tend to buy them due to their low price and good quality compared to bigger brands like LG or Samsung.
One noticeable downside of Visio TVs is their OS or operating system, a poorly designed operating system could lead to software issues, lags, bugs… etc.
One of these bugs is that the Visio TV gets stuck on the terms and conditions page or popup.
In this article, I lay out several solutions that could help fix this issue so follow along.
Try This Fix First
Some people on Reddit complained about similar issues on the Vizio support group and luckily the support team was able to provide a tip that could help you fix this problem, they said you should press and hold down the volume up and input buttons at the same time for about 15 seconds and then see if the TV responds at all, some people reported that it helped them and others said it didn’t, maybe it depends on the model of each TV, but it won’t hurt to try it first.
Power cycle the TV
The Visio support page recommends doing this if you have a similar issue, so try this fix if the one above didn’t work out for you.
- Unplug the power cord from the outlet or the wall.
- Hold down the power button on the side of the TV for 3-5 seconds (I guess this step discharges the capacitors on the main board because these capacitors store some power even after you turn off the TV).
- Plug the TV’s power cord back in, and power on the TV.
Some TVs also have an option to ‘Soft Power Cycle’ in the menu. To access this feature, press the menu button and choose System > Reset & Admin > Soft Power Cycle.
Check for updates
It’s always recommended to check for new updates to avoid any future issues like this one, updating the TV software isn’t that hard at all, depending on what remote or TV model you have, look for the Check for Updates option, make sure to have a stable internet connection first before doing so.
Get a new remote
If you got a second-hand Visio TV then there’s a good chance the remote didn’t come with it which will make it difficult for you to navigate through the menu or perform any basic tasks, luckily it’s not that expensive, you can get one easily on Amazon, this remote can work on many models, just double check to see if your TV model is listed on the product page on Amazon.
Reset your VIZIO Smart TV
This is the last thing you will have to do before contacting the support team or asking for a replacement if it’s still covered by warranty, resetting your Vision TV to factory defaults will delete any settings you’ve set or changed before so think twice before proceeding with this step.
As the Visio support page recommends, these are the required steps to reset your TV to factory defaults.
- Using the VIZIO remote, press the Menu button.
- Use the Arrow buttons on the remote to highlight System and press OK.
- Highlight Reset & Admin and press OK.
- Highlight Reset TV to Factory Defaults and press OK.
- If you have not manually reset the parental code, please input 0 0 0 0 when it asks for the password.
- Highlight Reset and press OK.
- Wait for the TV to turn off.
The TV will turn back on and the Setup App process will begin.
SmartCast TVs may also be able to be reset by pressing and holding the input and volume down buttons on the side of the TV. After 10-15 seconds a banner will pop up saying to press and hold the input button to reset the TV to factory defaults.
Contact the support team
If nothing from the solutions mentioned above worked then you should contact the support team either by phone, text messaging, or using their email or chat service, if it’s a serious problem like a hardware issue then I guess you can do nothing about but ask for a replacement if it’s available.
Featured image was borrowed from the Visio website.