Is your JVC TV stuck on the logo and it doesn’t get past it? This is a common problem and some people managed to fix it temporarily because the reason varies from one user to another, before thinking about complaining and getting mad at the company remember that even the best brands like Samsung or LG make mistakes too, so be patient and think wisely and try the tips mentioned below before contacting the customer support.
Try this first
It’s called power cycling or soft reset, I’m really not sure about the correct naming but that doesn’t matter, what matters is this trick is super easy and fixes “some” problems that you might have faced or will face in the future, so make sure to try this trick first before proceeding to the next tips.
- Unplug the TV from the wall and press the power button for about 30 – 60 seconds to let the capacitors inside discharge completely (The power button could be found at the bottom or on the side).
- Turn the TV back on and check if the problem is fixed.
Restore the TV’s normal function
This procedure is used to change the operating mode and it’s suggested by a tech expert on the DIY Forums, here are the steps he mentioned:
- Unplug the TV or remove AC power from the TV.
- Count to ten, then plug in the TV.
- Locate the Menu, Vol-, and Power buttons on the TV’s side panel.
- Using the buttons on the TV’s Side Panel, press and hold both the Menu and Vol- buttons.
- While holding those buttons, press and release the Power button one time and count to 3 before releasing the Menu and Vol- buttons.
- The TV’s lower left Blue Power LED will come ON.
- Wait 30 seconds. Confirm that the blue LED on the Lower Left of the TV (not the iPod dock for iPod models) has remained ON during this time.
a. The TV may have turned ON. If so, continue at step 12 b. If the Blue LED on the TV’s Lower Left corner remained ON, continue to step 8.
- After confirming that the Blue LED is ON, unplug the TV or remove the AC power from the TV.
a. If the Blue LED on the TV’s Lower Left corner is flashing, restart the procedure from step 3
- Count to 10, then plug in the TV.
- The TV power should automatically come ON but no picture will appear. Only the blue power LED will be ON.
- Wait 40 seconds and the TV picture should appear.
- When the TV picture appears, you may begin normal use of the TV.
Hard reset your JVC TV
If the above trick doesn’t work out for you then you should try hard resetting your TV, the reset process shouldn’t be difficult either, first, make sure the TV is on while you’re doing this, second, look for a button that says Reset or a hole, if it’s a button, press it for about 30 seconds until the TV resets, if it’s a hole then grab a pen or a needle and stick it into it and wait for 30 seconds until it fully resets.
If you don’t have a reset button or a hole then you should use your remote, here’s how:
- Press the menu button on the remote.
- Select Setup.
- Select Reset.
- Wait for a few minutes.
If you can’t the above options, it’s because every model or remote is different, instead try following these steps:
- Press the menu button on the remote.
- Select Settings.
- Select Storage and Reset.
- Select Factory data reset.
- Select Erase Everything.
Update the firmware
Updating JVC TVs isn’t a straightforward operation, not all models are alike so there are two options to update the firmware (if it’s available), the first option is via a USB drive and the second option is using the remote the TV settings menu, remember that every model is different, some people have JVC Android TV while others have the Roku version, or for some people, they may have older models.
Update JVC TV via USB flash drive
If you have an old version then this method could work out for you, unfortunately, it’s not as easy as going online and typing your TV model into the JVC website and downloading the files onto the USB drive, you should first call or email the JVC customer support and ask them if your TV model is missing an update, once they give you the link to download the update files, transfer the files to the USB drive and then plug it into your TV, or alternatively, follow the steps below:
- Go to the home screen on your TV.
- Scroll to the System button and click.
- Scroll to the Settings button, then scroll down to the More button and click.
- Click Software Upgrade.
- Scroll to Scan for Upgrade to check if an update is available.
- You’ll see an Upgrade button if an update is available.
- Click on it to start the update process.
If you have an Android or Roku TV then the process might be a bit different but the idea is the same, you don’t have to follow the exact steps in order to find the update option.
For Android TVs:
- Click on the Home button on your remote.
- Scroll to the Settings button on the top right of the screen and click.
- Scroll down to the About button in the right-hand menu, and click.
- Click on System software update.
- Click on Software update.
- Scroll down to Update TV software and click.
- The software will start downloading, this can take a while depending on how fast your internet is.
- Once done, you’ll see a screen that says the latest software has been downloaded. Click the close button.
- When the install the latest software now section appears, click Install now.
- Next, you’ll see a black screen that says updating. Wait for this process to finish, and you’re all done. The TV may turn itself off once finished, so you’ll just need to turn it back on again.
For Roku TVs:
- Click the home button on your remote
- Scroll down to the Settings button and click
- Scroll to the System button and click
- Scroll to the System update button and click
- Click on Check now to check whether an update is available for your TV. If there is, you will see an Update now button. Click on it to update your TV.
Replace the mainboard
Some tech experts said it could be a problem with the internal parts like the mainboard, you should first ask about its price, if it’s too expensive then a good idea would be to get a new one especially if yours is too old, if you have never experienced smart TVs before then this is your chance to get a brand new smart TV.
Reach out to JVC tech support
If all the tips above failed to fix your problem, then you should consider calling or emailing JVC customer service and telling them about this problem in detail along with all the tips you’ve tried so they don’t bother you with the same tips again, if your TV is brand new and still covered by warranty then they might fix it for free or replace with a new one.
You can find the contact details on this page: JVC Customer Support
In this article, we tried to list some fixes or tips to help you get your TV unstuck and start enjoying watching your favorite shows, let’s do a quick recap of what we said above:
- Perform a soft reset or a power cycle.
- Hard reset your JVC TV.
- Update the firmware.
- Check and change the mainboard if necessary.
- Reach out to JVC customer support.
I hope the above tips helped you fix your problem, if you have further questions or concerns please don’t hesitate to comment below.